FREQUENTLY ASKED QUESTIONS
How do I become an Elite Customer?
You can sign up with your Beauty Society Advisor or contact the Corporate office at 866.446.8848.
What do I receive as an Elite Customer?
You will receive 15% off products, free shipping on orders over $40, and exclusive 50% off Elite Customer
What is the charge for being an Elite Customer?
There is no subscription fee, it is FREE! Each auto delivery order must be a minimum of $40 before the discount and tax
How do I preview bi-monthly Elite Specials?
Log into your account and click on the link ‘Your Auto Deliveries’. If you do not update your bi-monthly shipment, you’ll receive the previous order.
How do I update my auto delivery?
Can I send my order to someone else?
Yes! Every Elite Customer Box arrives beautifully packaged and ready to gift. If you’d like to send your box to someone else you can log into your account and click on the link ‘Update Shipping Address’. You may also contact the Corporate office 866.446.8848 or email@example.com) or directly with your Beauty Society Advisor.
What are my subscription options?
As a NEW Elite
When should I update my auto delivery?
You may update and change your order at any time between deliveries. Changes must be made 48 hours before the 15th of the month in which your delivery is shipped.
Do you have a referral program?
Yes—you’ll earn $20 per referral in your credit balance that can be applied to future auto-delivery orders or a regular customer order. The credit balance is issued after the 1st shipment is released for the person you referred.
Can I skip a month?
If you have received shipments for at least 3 consecutive periods (ie. January, March, May) your shipments can be held for up to 60 days. If you have not received 3 consecutive shipments a onetime $20 ‘Hold’ fee can be charged, that fee will be added back to your ‘credit balance’ and will be a discount on your next order. Hold requests must be made by calling 866.446.8848 or by emailing firstname.lastname@example.org at least 24 hours before
How do I update my auto delivery?
What if I need
product between shipments?
You can place orders outside of your auto delivery at any time! You will always receive 15% off Beauty Society products and have access to the exclusive 50% Elite Customer Specials. Free shipping on all orders over $40, discounted shipping of $3.95 under $40!
How do I cancel my subscription?
Call the Beauty Society Corporate office at 866.446.8848 or use this link. Please note: you must cancel by the 13th at
How do I update my credit card information on file?
Just log in to your account and click on the link ‘Update Billing & CC Info’.
What forms of payment can I use?
We accept Visa, Mastercard, Discover and American Express.
When will my credit card be charged?
Your card will
What happens if my Credit Card was unable to be processed on my auto delivery cycle and how do I know?
You will receive a call and/or email from the Corporate office informing you that we were unable to receive payment. Your immediate response is requested to avoid delays
Can I track my order?
You will receive an email with tracking information as soon as your box has shipped, and tracking can also be found by logging into your Beauty Society customer account.
How much does shipping cost?
Shipping is free on orders over $40 and only $3.95 on orders under $40.
When can I expect my auto delivery to arrive?
Shipping typically takes between 3-5 days to arrive, if not sooner! If the 15th falls Monday thru Friday it will ship same day. If they 15th falls on a Saturday or Sunday, it will ship on the following Monday.
What is the return policy?
We have a wonderful return policy of 12 months on skincare, 30 days on fragrance, hair care, makeup